Cristina Fonseca is head of AI at Zendesk. In this role, she is in charge of Zendesk’s AI and machine learning solutions while leading several teams. Cristina joined the company when Cleverly was acquired by Zendesk in 2021. Previously, Cristina co-founded Talkdesk, the first cloud-native platform that allows users to create their own call center within minutes, and raised $500M from top global investors. She is also co-founder and Venture Partner of Indico Capital Partners, the leading venture capital tech and sustainability focused firm, based in Portugal. Appointed as a Young Global Leader by the World Economic Forum in 2021, she holds a degree in Computer Engineering and Telecommunications from Instituto Superior Técnico (Lisbon).